Good Girls

good girlsDinner was ready. Mama had set the table and had made Joseph call everyone. Papa who had just returned from work, had his bath and joined us immediately. At the table sat Mama, Papa, Joseph, Tomi and myself. Just the five of us; a small happy family.

I always wondered why Mama let Joseph join us at the table.  Joseph was our help. But Mama said he was family. Mama had brought him to help her with the house chores and her business – especially her business, after Tomi and I gained admission into a girls’ boarding school. Mama was suffering from a rare illness which always made her tired.

Joseph had just finished secondary school and was seeking admission into the university. He was from Mama’s village. Mama knew his family. Everyone thought it would be okay if he learnt a trade while waiting to take the JAMB exam.

“Susan love,” Papa called at me. “Pray for us.”

I was elated to know I would be praying. Papa had always asked everyone except me to pray at the table. Tomi almost always prayed at the table, while I prayed during devotions. Tomi looked surprised, but I knew she was happy for me. We had talked about it earlier in the day. She said she had a feeling I would be praying tonight at the table. She was right. Joseph, our help winked at me. He had overheard our conversation earlier in the day and had said he too had the same feeling.

“Father, bless this food we are about to eat,” I started. “Provide for those who can’t afford and teach us to always be grateful for what we have.”

Everyone chorused “Amen.”

As we ate, Papa asked questions about our new school. Tomi had just moved to JSS2, while I just joined JSS1. Our new school was introduced to Papa by our uncle, Uncle Sam. He had told Papa it was a good boarding school with strict moral teachings and Christian upbringing, owned by a Reverend Father. Upon hearing the school had a Christian foundation Papa consented that we should be sent there.

“So when will the mid-term break be over?” Papa asked.

“Next weekend,” Tomi answered.

Silence.

Everyone chewed at their food.  Then Papa broke the silence. “How long is the break?”

“Two weeks,” I answered this time.

Mama gave me a quick look. She thought it was disrespectful to respond to a question when not being talked to. I shrugged Continue reading

Rumpelstilskin

Green Fairy courtesy of www.escapeintolife.com

Green Fairy courtesy of www.escapeintolife.com

Enjoy this beautiful piece by my very own Miss X. 

 

Pocketful of dreams in midnight city
I could sell you one if you desire,
In this city with neon lights & golden skies,
For the smallest thing you’ll pay a price!

Are you sure you do not want mine?
Do you dare to create that which you do not know?
If you try, will you ever reach this place?
Where the streets are made of gold & diamonds reign…

 

My price is just a token, your puny heart is all i need…
Give it to me and you will know my secrets
In your dreams I will place my treasure map
Somewhere only you will see my most precious piece.

Do not think, do not stall
There are many others with more to give,
Is this not what you have always wanted?
My dear, your heart is something you do not need
Here is the map to midnight city…

Again it seems I have fooled a man,
My gold, my wealth have tricked his mind.
Such silly beings most of them can be!
They have no idea the value of the heart that they possess….
Their loss, my gain…..on to the next!

A Point for GT Bank!

black-man-pointing-happy-face

Okay. Remember my post about GT Bank’s poor service a few weeks back? Yeah. They tried to make up for it in a most impressive way. If you did not read my rant about their poor service, here is a quick recap. I had been pissed off about GT Bank’s unimpressive service of which I was a victim, and had written them a Letter of Protest, then later bloggedd about it. In the Letter to them, I gave them 48 hours to apologise to me. They actually sent me an apology mail within 10 hours of my email to them, and even said the problem I had with them had been fixed. They also had one of their staffers from their Total Quality Management Unit call me up and apologise. The apology sounded sincere. So I forgave them.

This morning, the staffer called me up again to check if I had any other complaint or terrible experience. I mean this was like weeks after the apology. I was moved by this and decided to tell the world via my blog that GT Bank deserves a point for this. It’s rare to find big corporate institutions do this. The most that many of such corporations do is fix your problem after a complaint. Getting an apology from them is a plus. But here was GT Bank, fixing my problem (I would rather say “their problem”), apologise to me via mail, apologise to me via the phone, and call me up weeks after to see if I had any new issues with them.

Here are some lessons to other corporations out there:

1. The customer is King.

Don’t take your customers for granted. Many public and private institutions do this. They forget that they are actually there to serve the customer/client. You might say “to hell with this customer. His trouble is too much. We’ll get another customer” but the truth is that a customer in hand is worth two in the market. That customer might not be your most financially buoyant customer, but he/she could have the power to influence your market. Take for example myself.  I don’t have up to ten million naira in GT Bank (I would not tell you the exact figure because of EFCC), but I have a couple of readers of my blog and followers on social media who saw my rant about their poor service. And we all know the power of word of mouth reviews. It spreads like wild fire and it would only be a matter of time before it got to one prospective customer of the bank who would renege on his intention to use the bank’s service.

2. The customer is King.

When you know your service sucks, apologise to the customer and fix it!

3. The customer is King

Apologise to the customer again and ensure that the problem stays fixed. This has a way of endearing the customer to you. When GT Bank apologised for their shortcomings, I gave little thoughts to the idea about blogging about their apology. But when they called me up this morning again to apologise and ensure I was okay, I had a rethink. I know this post would be good PR for GT Bank. They’ve earned it. This is what quality service should be all about. How I wish they’ll compensate me for the troubles with a 100% interest on my account. Sigh.