Are GT Bank Scammers?

Scam:[skam] (slang) noun (plural scams)

trick somebody: to obtain money or other goods from somebody by dishonest means

(Microsoft® Encarta® 2009. © 1993-2008 Microsoft Corporation. All rights reserved.)

So, according to the above source, to scam means to trick somebody.

I have had my fair bit of disappointing experience with GT Bank of late. Did I say fair bit? Pardon my modesty. I rephrase: I have had a terribly disappointing experience with GT Bank recently. And since every reasonable attempt to remedy the situation has fallen on deaf ears, I decided to make the complaint public via my blog. Maybe this would get them to sit up. May be it won’t.

It’s high time coporate institutions started taking their clients/customers seriously. If public servants should treat citizens of the country with disregard, I dont think huge corporations should follow suit.

GT Bank is one of the banks I have an account with.

I operate a savings account with GT Bank, but decided to open a current account with them about a month ago. Till this moment, GT Bank have done nothing in this regard. Yep. You read that right. One month after applying to open an account with them, they’re yet to do same. This is not the real issue. Of course they can afford not to assent to such request. It is their bank afterall.

My disappointment stems from the manner with which the issue was handled, the stress I was put through, the accident I had while visiting their bank on Wednesday for the umpteenth time to correct the anomaly, the inefficiency of their various customer service media (bank staffers, complaint web page, GT Connect line, non-functional customer care email) etc

After a month of not addressing my persistent request to open a current account, I discovered that my debit card was also non-functional. Their staffers gave a less than satisfactory reason why my card stopped working. Here’s  a tweet I tweeted at GT Bank:

gt7And no, they did not respond to the tweet. I figured out I wasn’t the only one complaining of their services on Continue reading